Accessibility Statement of Commitment

At Premier Imaging, we are dedicated to creating an inclusive and accessible environment for all individuals, regardless of ability or disability.

We believe that everyone should have equal access to the information, products, and services we provide, and we are committed to ensuring that our digital and physical spaces are welcoming and usable by all.

Our commitment to accessibility extends across all facets of our organization, including our website and physical facility. We strive to meet and exceed accessibility standards and guidelines to make our content and services available to the widest possible audience. We prioritize designing and developing our digital platforms and physical spaces with the needs of all users in mind, including those with disabilities. User feedback is invaluable to us in continuously improving accessibility.

We recognize that accessibility is an ongoing process, and we are committed to continually reviewing and improving our practices, technologies, and designs to enhance accessibility. We invest in training our staff to increase awareness of accessibility issues and equip them with the knowledge and skills necessary to create and maintain accessible content and environments

By upholding these principles, Premier imaging aims to foster an inclusive environment where everyone can fully participate, engage, and benefit from our offerings. We welcome feedback and suggestions as we work collaboratively towards a more accessible and equitable future.

Accessibility Policies

Physical Accessibility

  • Our facilities are designed to be accessible to individuals with disabilities, including ramps, elevators, and accessible restrooms.
  • Due to limitations, we may not be able to assist with patient transfers onto examination beds.
  • Clear and accessible signage is provided throughout the facility, including directional signs and information on accessible routes.

Communication Accessibility

  • Patient education materials are available in accessible formats upon request.
  • While we provide certain assistive technologies, limitations may exist in accommodating all types of disabilities.

Website Feedback

We welcome your feedback on the accessibility of the Premier Imaging website. Please let us know if you encounter accessibility barriers on the Premier Imaging website by completing the form below. We try to respond to feedback within 5 business days.

IMPORTANT: If your inquiry or feedback is related to booking appointments or services, please use the contact page on this website.

Medical Equipment and Services Accessibility

  • Some medical imaging equipment may pose challenges for individuals with mobility limitations.
  • Our staff cannot assist with transferring patients onto examination beds due to safety and liability considerations.
  • Patients with mobility challenges are encouraged to inform our staff of their needs during scheduling to explore alternative solutions.

Equal Opportunities for Staff

  • Premier Imaging is dedicated to providing equal opportunities for staff members with accessibility issues.
  • Reasonable accommodations will be made to facilitate the full participation and contributions of staff members with disabilities.

Staff Training and Awareness

  • Staff members receive training on providing accessible services and understanding the diverse needs of individuals with disabilities.
  • Staff members are trained to communicate effectively and sensitively with individuals who may face challenges due to disabilities.

Feedback and Accessibility Inquiries

  • Premier Imaging welcomes feedback on accessibility concerns and suggestions for improvement from patients and visitors.
  • Clear contact information for accessibility-related inquiries is provided on our website and within the facility.

5 Year Accessibility Plan 

Year 1: Assessment, Awareness and Updates

  • Conduct a comprehensive accessibility audit of physical facilities, digital platforms, and services to identify existing barriers and areas for improvement.
  • Create a dedicated section on the Premier Imaging website to provide information on accessibility features, available services, contact details for accessibility-related inquiries and feedback on accessibility experiences, emphasizing the importance of continuous improvement.
  • Initiate the update of the facility's Policy and Procedure Manual to include comprehensive guidelines for ensuring accessibility in all aspects of our services.

Year 2: Technology and Communication Enhancements

  • Initiate accessibility training for staff members, focusing on communication skills and creating a culture of sensitivity toward patients with disabilities. Increase awareness among staff about existing assistive technologies within the facility that can be utilized to enhance accessibility for patients.
  • Initiate research into accessible medical equipment options and explore possibilities for updating or acquiring new equipment to better accommodate patients with mobility challenges.
  • Develop and implement clear communication strategies to inform patients about available accessibility features and services, both online and within the facility.

Year 3: Facility Upgrades and Employee Support

  • Begin implementing physical facility upgrades to address identified accessibility barriers, focusing on areas such as entrances, waiting areas, and examination rooms.
  • Formalize a program to provide reasonable accommodations for staff members with accessibility needs, ensuring their equal participation in the workplace.

Year 4: Continuous Improvement and Outreach 

  • Implement metrics to measure the effectiveness of accessibility initiatives, focusing on improvements in patient experience and staff engagement.
  • Establish partnerships with local disability advocacy groups and organizations to gain insights, share best practices, and collaborate on initiatives that promote accessibility.
  • Ensure that all public events hosted by the medical imaging facility are accessible, actively promoting inclusivity within the community. Encouraging open dialogue, and seeking community input.

Year 5: Evaluation and Future Planning 

  • Continuously evaluate the impact of implemented changes, making adjustments as needed to enhance accessibility further.
  • Explore cost-effective, innovative technologies or practices that align with the facility's commitment to accessibility.
  • Develop a roadmap for the next phase of accessibility initiatives, incorporating lessons learned and insights gained over the previous years.
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